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Passenger Rights

Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004 has established the common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights. The full document can be downloaded here.

According to European Parliament regulations, your chosen airline is obliged to provide you with the assistance you need, regardless of your circumstances, regardless of whether your flight is canceled, delayed or you are denied boarding for some reason. You are entitled to a refund if your flight is canceled or delayed, but only if you decide not to fly. More information on passenger rights can be found here.

Denied boarding

If you are denied boarding, you are entitled to a compensation of €250 to €600, depending on your mileage and redirection delays.

Long delay

You are entitled to a refund if your flight is delayed by over 5 hours, but only if you decide not to embark on the given trip.

Cancelled flight

You are entitled to a compensation only if you were not informed of the cancellation of the flight 14 days before departure; if you were given an alternative that was close to your original departure date; in case the airline can prove that the cancellation was beyond their control.

For additional information, we kindly ask you to refer to your chosen airline. In case you’re not in the position to exercise your rights, please refer to the Civil Aviation Agency by the following e-mail address: [email protected].

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