Type of assistance
Departure from the airport
Arrival to the airport
Abbreviations
Standard of qualityTYPE OF ASSISTANCE
If you have made your request for assistance in time, the staff of Tivat Airport will escort you and render the necessary assistance on the way from arriving to the airport all the way to the aircraft, and vice versa, from the aircraft to the Central Hall of the Passenger Terminal. In addition, they will assist you in:
- baggage check-in,
- passing the passport, customs and security control,
- taking over the baggage upon arrival.
Airport staff will also take care of your special needs , such as the transport of your wheelchair and other aids, or the transport of your guide dog.
DEPARTURE FROM THE AIRPORT
Marked parking spaces are available for passengers with reduced mobility at the Podgorica Airport located in the first line closest to the Passenger Terminal. There are slanted avenues of approach on all footpaths and islands on the way to the terminal .
Toilets in the Passenger Terminal and all the passageways to the aircraft have been adapted to the needs of Persons with Reduced Mobility, and there is also the special purpose low-floor bus in case the transport of passengers to/from aircraft is performed.
There are two available places where you can ask the announced assistance upon entering Tivat Airport:
- At the counter for check-in of passengers and baggage – in that case, after flight check-in, you will be escorted from the counter by the airport staff to the aircraft;
- At the Information Desk – in that case, you will be escorted from the Information Desk by the airport staff to the aircraft.
If you make your announcement for assistance in time, you will not wait longer than the time envisaged by the Quality Standard for Assistance to Person with Reduced Mobility at Tivat Airport. In some special circumstances, the requested assistance can be rendered in a shorter or longer time which can depend on a number of similar requests at the same moment. No matter what the situation will be, we guarantee that you will board your flight on time.
NOTE
Service in the form of rendered assistance does not guarantee that you will depart in case you didn’t arrive at the time specified by the chosen airline.
In case you haven’t obtained the information from the chosen airline, you should arrive at Tivat Airport at the latest 2 hours before the announced time of flight departure.
If you were not in the position to submit your request in time, or you have arrived late at the check-in counter or Information Desk, the Airport staff shall make additional effort, but they cannot guarantee that you will board the plane.
It is up to the chosen airline to decide whether they will accept the passengers who arrive late at the airport!
ARRIVAL TO THE AIRPORT
Upon landing to Tivat Airport, the airport staff will take you from the aircraft and assist you to pass the passport, customs and, if you are a transfer passenger, the security control, and take over your baggage. The same staff will follow you to the exit from the Arrival Hall or up to the place where you can sit in the Central Hall of the Passenger Terminal, depending on your need, where you can meet the person waiting for you or continue by yourself your further travel.
In case you didn’t make your announcement, and this type of assistance is necessary, you can do it upon arrival by asking the airport staff for more information.
Should you have the need for assistance upon landing at Tivat Airport, we kindly ask you to make a request when buying the air-ticket or at the latest 48 hours before the announced flight departure to the chosen airline, so that the departure airport can forward your request to Tivat Airport, upon aircraft take off.
DEFINITION AND MEANING OF ABBREVIATIONS
A person with Reduced Mobility-PRM is every person whose mobility is reduced due to physical disability (sensory or motor), intellectual disability, age, sickness or any other cause of disability when using the transport and the status of which requires special attention and adaptation to their needs of services which are at disposal to other passengers.
The assistance will be rendered for the following categories of passengers:
PRM categories | Characteristics | Assistance |
WCHR (wheelchair –apron) | The passenger may walk on short distances and walk up and down the stairs. The passenger may walk in the cabin and is able to climb the aircraft stairs alone. Assistance from/to aircraft is necessary. | The passenger will be accompanied. Wheelchairs are available for long walking distances. |
WCHS (wheelchair – stairs) | The passenger cannot walk up and down the aircraft stairs but can walk alone in the cabin. | The passenger will be accompanied. Wheelchairs are available for long walking distances. |
WCHC (wheelchair – seat in the aircraft cabin) | The passenger cannot walk or stand and will be followed to and from his/her seat in the cabin. | The passenger will be accompanied. The passenger needs the wheel chair and special auxiliary aid, for example wheelchair for boarding. |
BLND (blind passenger) | Blind passenger (only if he/she explicitly asked for assistance and if a previous a notification has been given). | The passenger will be accompanied. Individual needs will be respected. |
DEAF (deaf passenger) | Deaf or mute passenger (only if he/she explicitly asked for assistance and if a previous a notification has been given). | The passenger will be accompanied. Individual needs will be respected |
STCR (stretcher passenger) | The passenger is on a stretcher and can be transported only in this way. | The passenger will be taken to or from the aircraft by an ambulance vehicle. |
QUALITY STANDARD FOR ASSISTANCE TO PRM PASSENGERS
Quality parameters
The passenger has to inform the chosen airline about his/her special needs for assistance when buying the air-ticket or at the latest 48 hours before the announced time of flight departure, and the chosen airline has to forward the same information to Tivat Airport 24 hours before the announced time of flight departure.
WAITING TIME WHEN DEPARTING
Waiting time of departing PRM passengers who have made the announcement in time.
Waiting position | Average waiting time | % of PRM passengers |
| Information Desk & Check-in Counter | < 10 minutes | 80% |
Waiting time of departing PRM passengers who haven’t made the announcement in time.
Waiting position | Average waiting time | % PRM passengers |
| Information Desk & Check-in Counter | < 20 minutes | 80% |
WAITING TIME UPON ARRIVAL
Waiting time of departing PRM passengers who have made the announcement in time.
Waiting position | Average waiting time | % PRM passengers |
| Arrival Hall & Aircraft | < 10 minutes | 80% |
Waiting time of departing PRM passengers who haven’t made the announcement in time.
| Waiting position | Average waiting time | % PRM passengers |
| Arrival Hall & Aircraf | < 20 minutes | 80% |